How to Make a Claim

Your claim for an insurance payout will be against MVIL.

You must note that the vehicle owner/driver has NO legal obligation to pay you compensation or damages.

If you want to claim, you must:

Make sure the accident has been reported to the Police
Write a letter to MVIL saying you intend to claim, and
1. You must do this within 6 months from the date the accident happened
2. You must tell MVIL
  1. The date of the accident
  2. Where it happened
  3. The vehicle(s) registration number(s)
  4. Insurance certificate number
3. You should enclose a copy of the police report
4. You should enclose a copy of the medical report if you have it, or you must sent it as soon as you can
5. If you want a lawyer to write a demand for you, make sure you ask him before the six months expire, as he must also write to MVIL

If you, or your lawyers, have not made a claim within 6 months after the accident date, you must write to:

The Insurance Commissioner

P.O. Box 122

Port Moresby 121

National Capital District

You will have to ask the Commissioner if he will give you consent to proceed with your claim out of time.

If you prepare to ask the National Court to proceed, you should ask for assistance from a Lawyer to present your application to the court. In each case you must give an acceptable reason as to why you have not made a claim in time.

You must submit both police and medical reports with your request to make a claim out of time. If you do not, your application could be refused.

Should either the Commissioner or Court give consent then you must write within the new period that you have been given. If you have any questions regarding your claim or reporting the accident to us, then you should ask for assistance from either The Claims Officer handling your claim or your own lawyer.

If you require further clarification you should again ask your lawyer or the Claims Manager of MVIL on:

Phone: 302 4600

Fax: 325 3155

Email: claims@mvil.com.pg

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